Chat & Bots
AI Agents
ForsaAI includes an installed Chatbot Agent extension with its own dashboard, conversations, history, canned responses, and customer-tag workflows. This extension is separate from ForsaBrain Agent Mode and is not currently registered as a ForsaBrain ToolRegistry action.
What AI Agents means here
- The installed native extension is Chatbot Agent.
- Its original dashboard route is the Chatbot Agent workspace.
- It includes native conversation, history, canned-response, and customer-tag functionality.
- ForsaBrain Agent Mode is a separate operating mode and should not be confused with this extension.
Use the original Chatbot Agent workspace
- Open AI Agents from the ForsaAI dashboard.
- Enter the Chatbot Agent workspace.
- Configure the native agent or conversation workflow using the controls available there.
- Use the conversations and history views to review interactions.
- Use canned responses and customer tags when they are part of the workflow.
- Return to the main agent workspace to continue managing the native agent.
Relationship to ForsaBrain Agent Mode
The installed Chatbot Agent extension does not currently have its own registered ForsaBrain ToolRegistry ID. Selecting Agent Mode inside ForsaBrain therefore does not mean that ForsaBrain has opened or executed the Chatbot Agent extension. Treat the two workflows as separate unless the platform registry is extended in the future.
Screenshots to capture
- Chatbot Agent main dashboard.
- Agent conversations view.
- Conversation history.
- Canned responses.
- Customer tags.
Only real screenshots from the installed Chatbot Agent interface should be added here.
Troubleshooting
- If the dashboard does not open, verify that the Chatbot Agent extension remains active and its runtime route is registered.
- Do not troubleshoot Chatbot Agent by switching ForsaBrain into Agent Mode; they are separate workflows.
- Use the native Chatbot Agent screens when you need its conversations, history, canned responses, or customer-tag controls.